Refund policy


Return & Refund Policy

At uvanz, we value your satisfaction and strive to ensure you love every piece of jewellery you purchase from us. If for any reason you're not fully satisfied, we offer a 3-day return or refund policy, subject to the terms below:

Eligibility for Return or Refund

You may return or request a refund for a product if the following conditions are met:

  1. Timeframe: The request must be made within 3 days of receiving the product.

  2. Product Condition:

    • The item must be unused and in its original condition.

    • All tags and packaging must be intact.

    • The original invoice must be included with the return.

  3. Non-eligible Items:

    • Used or damaged products.

    • Products with tags removed.

    • Custom-made or personalized items.

Return Process

To initiate a return or refund:

  1. Contact our support team via phone number 9589876351 within 3 days of delivery.

  2. Provide your order number, reason for return, and images (if needed).

  3. Once approved, you will be guided on how to return the product to us.

Refund Method

  • Once we receive and inspect the returned item, your refund will be processed.

  • Refunds are issued to the original payment method or as store credit, based on your preference.

  • Please allow 5-7 business days for the refund to reflect in your account.

Shipping Charges

  • Return shipping costs are the responsibility of the customer unless the item was defective or sent in error.

Important Note

We reserve the right to deny returns that do not meet our policy terms.